Practicalities

• You can book online *
• Once you’ve booked, you’ll receive an email confirmation 
• For video appointments, the confirmation includes the link to Teams
• * If you would like in-person appointments, and you are new to Counselling West Bridgford, please book in for your free, initial, 10-minute telephone consultation

• Later on, you’ll receive an email invoice from Stripe (our payment provider) with a link to a payment page as we ask for payment in advance If you are booking a free appointment, this step is missed out
• Michelle will also email you, asking you to agree to the counselling contract including confidentiality policy (with the exception of 10-minute consultation appointments)

• 30 minutes before our appointment you’ll get a text reminder
• Find a comfortable, confidential space where you can take the call You provide the phone number that you want me to ring you on at the time of booking. 
• At the appointment time, I will call you. 
• The number will come up “Private”  or “unknown”.  Please answer – it’ll be me!! 
• If you don’t answer I’ll try again after 5 minutes.

• 30 minutes before our appointment you’ll get a text reminder
• Find a comfortable, confidential space where you can get internet and log on to your computer
• Click “Join the meeting” from the calendar appointment I will receive a notification that you are waiting
• At your appointed time, I will “let you in”
• Please make sure your video and audio settings are on
• For more information, please see Microsoft’s article on how to join a Teams meeting
• Microsoft also have a video on how to join, along with other things you can do

• 30 minutes before our appointment you’ll get a text reminder
• Please arrive on time; there isn’t a waiting room if you are early and if you are late we’ll still have to end at the scheduled time

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