Counselling West Bridgford

DESIGNED FOR YOU, WHEREVER YOU ARE

Your safety

Our key concern, here at Counselling West Bridgford, is your psychological and physical safety, which is why we ensure we are Covid Secure when clients attend for in-person appointments.

We have carried out a thorough risk assessment, in line with government and UKCP guidelines, to ensure our counselling space is Covid-secure. 

We are lucky that our counselling room has plenty of room for us to physically distance, and remains a lovely place to be.

I wanted to share with you the measures in place, including a few things we need you to do please. 

If you or I/we have to cancel because of a Covid-19 issue, please be re-assured that you will be refunded, or payment transferred to a future appointment (whichever you prefer)

The key measures

The detailed measures are detailed later on this page, although the key ones are:

Please DO NOT COME if:

  • You or a member of your household has symptoms of Covid-19, which include a temperature, persistent cough, or loss of taste or smell
  • You or a member of your household has been diagnosed with Covid-19
  • You have been advised to self-isolate or quarantine
  • You have been advised to take additional precautions for any other reason

Please DO:

  1. Arrive on time (not early)
  2. Please wear a face covering, unless you are exempt, to enter the building
  3. If you would like to, in the counselling room, you may remove your mask
    • Although, if you prefer, you may continue to wear your face covering
    • If you would like me to wear a mask, I will do
  4. Bring your own drink, if you would like to have one

Finding your way

Michelle created this 1-minute video to help you find the entrance.  We’ve had to change things around a bit as part of our Covid-secure measures

The detailed measures

Please do NOT come if:

We offer telephone and video appointments so we can still continue your therapy, if you wish.

Please do:
  1. Arrive on time; if you are early there is nowhere for you to wait
    • We have closed off the waiting room to avoid the risk of transmission between our clients, ourselves and our neighbours
  2. Please come on your own if possible, unless you need help to get here
    • To keep the number of people to a minimum
  3. Please wear a face covering, unless you are exempt, to enter the building
    • Whilst we walk along the short corridor
  4. Please use the hand sanitiser provided, as you enter the building
  5. In the counselling room, you may remove your face covering
    • You may, of course, continue to use your face covering if you prefer
    • If you would like your therapist to wear a face covering, we will do
  6. In the counselling room, we ask you to use the chair provided, and we will make sure we remain at least 2 metres apart
    • We have markers on the floor to show our chairs are at least 2 metres apart
    • The room is a lovely size and easy to keep our distance
  7. We ask that you bring your own drink, if you would like to have one 
    • We won’t have any available to share
  8. Our toilets are open, and will ask that you use hand sanitiser before you go in, that you wash your hands thoroughly for at least 20 seconds and hand sanitiser again as you enter the counselling room
We will
  1. Have no more than 3 clients per day
  2. Have at least 1 hour between clients
  3. Ensure the room is well-ventilated
  4. Maintain at least 2 metres between us in the counselling room
  5. Wear a face covering for the walk between the entrance and the counselling room
  6. Wear a face covering, if you would prefer, during your appointment
  7. Make sure hand sanitiser is readily available for you to use
  8. Provide an individual packet of tissues for each client
  9. Ensure touch points, such as chair arms, are thoroughly cleaned before you arrive
  10. Ensure bins are emptied and cleaned before you arrive
  11. Ensure we wash our hands / use sanitiser at regular intervals throughout the day
  12. Ask you, before you enter the building, if you have symptoms, if you’ve had contact with suspected cases or have been asked to self-isolate / quarantine and are still within the required period; we may turn you away
  13. Cancel or postpone appointments if any of our counsellors or clients are suspected of having Covid-19
  14. Have a NHS test-and-trace QR code in the room for you to scan to your App, if you wish to use it
  15. Provide relevant in-person client contact details to government test-and-trace authorities, if required
  16. Regularly review government and UKCP guidance, and update these measures, as appropriate
Contact us

If you have any queries or concerned relating to our Covid Secure arrangements, please do get in touch: michelle@counsellingwestbridgford.co.uk

staying Covid Secure is our priority